A chatbot that genuinely helps your customers.
- ✓Trained on your own knowledge (RAG), not a dumb script
- ✓On your website and on WhatsApp, in your own brand style
- ✓GDPR compliant, and running locally where confidentiality demands it
What is a modern AI chatbot?
A modern AI chatbot is not a decision tree that stalls on the third question. It is a conversational assistant trained on your own knowledge: your FAQ, documentation and product information (RAG). That is why it grasps the context behind a question, answers with sources cited and can carry out tasks, from booking an appointment to qualifying a lead. That is the difference with a dumb script.
Built around your customers' questions.
Every practice has its own recurring questions. We train the chatbot on yours.
Customer service
Repeat questions about delivery times, returns and rates eat up your team. A chatbot answers them consistently, and brings in a human the moment that is needed.
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Professional services
Law, accountancy and finance: specific questions about procedures and paperwork. The chatbot answers with sources cited, your team keeps the complex cases.
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E-commerce & sales
Shops and brands: visitors who would otherwise drop off get qualified, get an answer straight away and book a slot in your calendar themselves.
More →Three things that set this
chatbot apart.
Not a gadget in the corner of your screen, but an assistant that helps your customers and takes work off your team.
Trained on your own knowledge (RAG).
Not a dumb script that stalls on the third question. We train the chatbot on your FAQ, documentation and product information, so it understands context and answers from your own knowledge base, with sources cited.
RAG · your own knowledge baseOn your site and on WhatsApp.
Your customers are already on WhatsApp, so that is where your chatbot belongs too. One trained bot that talks along on your website and in WhatsApp, in the look and tone of voice that fits your brand.
Website · WhatsApp
Secure and GDPR compliant.
We work in line with GDPR and pick the right language model for each use case. For sectors bound by professional confidentiality the model runs locally, so your data never leaves the building.
GDPR · local where neededFrom idea to working chatbot.
Use case and goals.
Together we decide what the chatbot needs to do and what you want to achieve with it.
Training and knowledge base.
We train the AI on your company information, FAQ and documentation for accurate answers.
Implementation and design.
We build and style the chatbot in your brand identity and put it live on your site and WhatsApp.
Testing and tuning.
We test against real conversations and keep optimising, so the bot handles more and more on its own.
Curious whether a chatbot
suits your customers?
In 2 minutes you know where AI pays for itself in your organisation.
That is why we train it on your knowledge, and bring in a human the moment that works better.
Nova puts it like this:
“As an AI I know when to hand you over to a human. That is not a weakness, that is service.”
Read more about AI
Frequently asked questions
about your AI chatbot
Click a question for the answer.
Ready for a chatbot that genuinely helps your customers?
Free and with no strings attached, you get a concrete picture of what it delivers straight away.
